Customer Benefits
The new printers have delivered on their promise of wireless connectivity and high performance.
Lorenzo Caio said, “All sales staff can now print wirelessly from iPads and other mobile devices. Importantly, all stores can print point of sale material to the appropriate standards without having to use a third-party supplier. This delivers huge efficiency benefits to the company as well as eliminating the cost of using outsourced printers.
“The printers’ reliability is also a key benefit. When a printer goes down it causes frustration for the store and it can mean delays in processing orders or getting point of sale information displayed in time. We needed reliable machines that would do the job day after day without fail. Konica Minolta’s printers have delivered that performance.”
Dulux Trade also chose to implement Konica Minolta managed print services.
Lorenzo Caio said, “Previously we just leased machines and managed them ourselves. This could cause issues if there was a problem with a machine and a store needed to pay to get it fixed: those sorts of unplanned expenses were detrimental to budgeting.
“Now, with a managed print services agreement in place, Konica Minolta is responsible for all maintenance and repair issues. That means less disruption if something goes wrong, plus lower costs. And it means we can budget more accurately because the managed services come at a fixed cost. That gives me peace of mind.”
Once the devices were set up, Dulux Trade Centre staff were impressed with the new functionality.
Lorenzo Caio said, “The staff at store level say the machines are fantastic. It gives them more flexibility and lets them do everything they need to do right there in the store, instead of having to go elsewhere. Order fulfilment is also much faster now and printing those orders happens at the push of a button because the devices are fully compatible with the iPads, rather than having to click through a number of screens.”
The staff at store level say the machines are fantastic. It
gives them more flexibility and lets them do everything they need to do right
there in the store, instead of having to go elsewhere. Order fulfilment is also
much faster now and printing those orders happens at the push of a button
because the devices are fully compatible with the iPads, rather than having to click through a number of screens"
- Lorenzo Caio, National Merchandising Manager, Dulux Trade.
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