Customer Benefits
- cost-effective printer fleet
- streamlined processes and time savings
- enhanced operational visibility, management and reporting
At first, there was some trepidation among the staff at the prospect of change.
Scott Butler said, “I’ve worked in numerous offices where taking someone’s printer away is like cutting off their hand. However, through the detailed pre-work carried out by PWS and Konica Minolta personnel, training provided and the ease of use of the Konica Minolta devices and Y Soft software, people’s fears were very quickly allayed. Consequently, the transition has been much smoother than other similar implementations I’ve been involved in.”
Madgwicks staff members have experienced significant improvements in their print and scan workflow.
Scott Butler said, “The accounts department is already using the highlighting techniques available when scanning to help them with trust account receipting every month, which is a huge win for them. They get the files in, named exactly what they’ve highlighted, so they know what receipt needs to go where immediately. In the past, this process would have required them to open the file, read the receipt, find the relevant information, close the file, and save it. Now, they can drag and drop the files, which is easy and saves massive amounts of time.
“Even with regular scanning, the OCR capabilities mean simple things like PDFs are orientated the right way. This has been a pleasant surprise for many of the staff who had never seen this type of capability before. This saves time because it means staff members don’t have to spend time turning pages around, removing blank pages, and re-saving documents. In a law firm where time is money, this is invaluable.”
Working with PWS and Konica Minolta has been seamless for the firm.
Scott Butler said, “From the delivery to the transition from the old system to the new, PWS and Konica Minolta kept us informed at all times. Even when we’ve placed service calls following the implementation, the response has been fast and efficient.”
“I’ve been very impressed since working with PWS and Konica Minolta.”
"This is the best machine I’ve ever seen. It saves time and hassle, and
gives customers an outstanding result without adding unnecessary cost."
- Scott Butler, IT and project delivery manager, Madgwicks Lawyers
