Customer Benefits
- Consolidated printer fleet for cost savings and increased efficiency
- Improved printer quality in print hub for professional output, reducing reliance on external printers
- Better workflows and software integration
One of the biggest areas of success since rolling out the Konica Minolta printer fleet is the print hub. When Konica Minolta identified that the incumbent machines weren’t production machines, it identified that John XXIII College had a huge opportunity to turn the print hub into a real cost saver for the College.
Yugon Chobanoff said, “Konica Minolta identified that there was a lot more the College could be doing in the print hub with a more capable print machine. This was the first time in a print tender where a company has provided a recommendation for something the College can actually grow and mature in.
“The production-spec AccurioPress C3080 has proven valuable, with many of the jobs that previously needed to be outsourced now being managed in-house with even better output.”
John XXIII College can now print anything from business cards to posters with a professional quality print finish. This means the College doesn’t have to rely on external printers to the same extent, which has saved on costs. The addition of a professional guillotine in the print hub means that jobs that previously took one day can now be done in one hour.
This capability has created the potential for John XXIII College to act as a print hub for less well-resourced schools. The College is investigating the use of Konica Minolta AccurioFlux to provide an online ordering capability for other schools in the future.
Yugon Chobanoff said, “Another way Konica Minolta has helped the College is to consolidate the printer fleet. The team examined the College’s print appetite and addressed areas such as the need for high volume printers in certain places. Or in areas such as the Deputy Principal’s office, where highly-sensitive information is printed, Konica Minolta was able to consolidate the laser printer fleet onto a standardised Konica Minolta device. This overcame the fragmented nature of the fleet, again saving on costs and time. All printers are covered by a maintenance support agreement with Konica Minolta so, if anything needs to be fixed, it’s a matter of making one phone call.”
Improved servicing is a key feature of the John XXIII College’s relationship with Konica Minolta.
Yugon Chobanoff said, “Servicing used to take a long time and be very complex. The Konica Minolta offering is more modular, which makes servicing simple and easy. This is a well-noticed improvement.
“Overall, the relationship with Konica Minolta is exceptional. Since the implementation, Konica Minolta has stayed in touch with regular outreach and excellent customer service. The team is always helping the College get what we need, even for out-of-the-box requests like facilitating paper supplier relationships.”
Christiane Borraccino, printing officer, John XXIII College, said, “Increased speed combined with greater reliability have made my work easier even though I have gone from two machines to only one. Paper jams are rare. Print quality is outstanding and technical service and follow-up is fast and efficient; technicians arrive within hours rather than days.”
Overall, the relationship with Konica Minolta is exceptional. Since the implementation, Konica Minolta has stayed in touch with regular outreach and excellent customer service. The team is always helping the College get what we need, even for out-of-the-box requests like facilitating paper supplier relationships.
- Yugon Chobanoff, ICT Operations Manager
