Customer Benefits
While the company has not yet gone completely paperless, the automated data extraction capability of the ABBYY FlexiCapture solution has streamlined the vast majority of Clinical Care Professionals’ paper-based processes.
Because the ABBYY FlexiCapture solution, in combination with the Konica Minolta multifunction device, has automated the most time-consuming parts of Clinical Care Professionals’ paperwork processes, it has freed up the company’s administrative staff to focus on more value-added activities, saving approximately one full day per week of administration time.
Additionally, the company no longer develops a backlog of unprocessed documents from its field workers over time, negating the need for it to periodically hire temporary staff to process this overflow. At the same time, the digital capture capabilities of the solution mean that Clinical Care Professionals is able to destroy its paper documents sooner rather than later, reducing its long-term need for archiving space and associated costs.
Carolyn David said, “With the new solution in place, all administrative staff have to do now is to make sure the forms are correctly labelled with the ID sticker and positioned in the right way for the scanner to extract the data.
“Once a sample of three or four processed forms has been double checked to make sure the digitised information is correct, we can place the documents into the confidential waste bin for the contracted document company to collect and destroy rather than having to store it in secure archiving boxes for years.”
The other major benefit of the new solution is that, because all the client information is now digitised and stored electronically, Clinical Care Professionals has greater control over management and access of the records. This makes accreditation for the ISO 9001 quality management certification documentation standard much easier to maintain.
“With the new Konica Minolta multifunction device, we had the ability to scan stacks of documents, so it made sense to go that extra step and incorporate the ABBYY FlexiCapture solution. This can identify and digitise specific form-based information and send it directly to other business systems for archiving and operational purposes.”
- Carolyn David
