Customer Benefits
- Reduced disruption and downtime
- More confidence in printer availability
- Optimum device utilisation without any IT burden
Box Hill Institute experiences increased uptime due to the valet service, since the valet checks each machine’s status and replenishes consumables or deals with issues proactively.
John Morris said, “Having the valet to ensure the fleet performs and is maintained means we don’t experience much disruption because issues are dealt with quickly and in the background. Because the IT team doesn’t have to get involved, this has cut down on their workload while ensuring all our users get a streamlined, reliable experience insofar as using the printers.”
The Konica Minolta valet attends 10 sites across Box Hill Institute’s campuses, visiting each machine according to a pre-determined schedule to give them the attention they need. High-volume machines are visited daily.
John Morris said, “The Konica Minolta valet service has been in place so long and running so smoothly that we take it for granted. If there’s a problem we ring the valet and he looks at it straightaway. There’s no delay while we wait for a technician to come out because the valet is always somewhere on campus.
“The Konica Minolta valet service has been
in place so long and running so smoothly that we take it for
granted. If there’s a problem we ring the valet and he looks at it
straightaway. There’s no delay while we wait for a technician to
come out because the valet is always somewhere on campus."
- John Morris, manager, BHI Digital Print Services, Elgar Campus, Box Hill Institute
