Customer Benefits
- Better quality printers are user-friendly and fast for improved efficiency
- Pull printing delivers improved document security
- Full support offers peace of mind and limited downtime
As part of the agreement, Konica Minolta provides print monitoring, proactively supplies consumables, and sends out technicians to resolve any issues with the fleet. The solution requires fewer print servers and lets BI leverage its private cloud infrastructure while reducing IT costs.
The solution has also reduced the cost of consumables through the pull printing functionality, which only prints out pages once the user has released them. If the user forgets to retrieve their printouts, the system deletes them so there is far less wasted paper. Sensitive documents no longer sit on the printer waiting to be picked up by a user who may have forgotten about them.
Mary Coogan said, “With the new solution, we’re not having to do much recycling and we’ve reduced the print amount by as much as 90 per cent. We’re ordering less paper. And, because the printers send an alert when toner is low, a new toner is automatically delivered, so we don’t run out.”
The support provided by Konica Minolta has also been impressive, with team members going out of their way to be helpful.
Mary Coogan and Allanah Meincke, Office Services Assistant, “The Konica Minolta team is the most helpful we’ve come across in a long time. The team demonstrates a strong commitment to this partnership and the team members are all passionate, educated, and informed about how to help us get the most out of our machines.”
The machines themselves are delivering efficiencies such as faster scanning, better colour quality, and improved user-friendliness.
Mary Coogan said, “When you scan a document, by the time you get back to your desk, it’s already done, which is much faster than the previous machines could do it. We don’t have a lot of problems with the machines and the users are all very happy. We can’t fault them. Boehringer Ingelheim head office has just renewed the global contract with Konica Minolta and we think it’s a great decision.”
- Mary Coogan, facilities manager, Boehringer Ingelheim Australia
